Resident Complaints & Service Improvement Specialist

Irwell Valley Homes in Manchester is seeking a dedicated Complaints Officer to manage Stage 1 complaints through to resolution within required timescales, and to work with managers on complex cases. This is a permanent, full-time role (35 hours per week) with agile working arrangements.

You will ensure compliance with the Housing Ombudsman Complaint Handling Code and internal policies, provide clear, fair, and empathetic responses, and record learning to drive service improvement.

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