Fraud Support Consultant – Remote‑Ready & Customer‑Focused

Santander is seeking a Customer Service Consultant based in Sunderland to handle telephone-based fraud support. You will listen to customers, identify needs and guide actions to protect customers and the bank. Initial on-site period lasting 8 weeks, then 2–3 days on site weekly; remote work supported with company equipment.

35 hours/week, shifts 8am–9pm, including weekends. You will work to resolve fraud-related inquiries, build relationships and ensure the right actions are taken, supporting

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