OurclientisanestablishedSalesforceconsultingpartnerdeliveringinnovative,scalablesolutionstoorganisationsacrosstheUK.AstheirManagedServicesteamcontinuestogrow,theyarelookingforaSeniorSalesforceAdministratortoprovidehigh-qualityoperationalandtechnicalsupporttoanestablishedcustomerbase.
ThisisanexcellentopportunityforsomeonewhoenjoyscombiningtechnicalSalesforceexpertisewithcustomerinteraction,takingownershipofsupportrequestsandhelpingclientsgetthemostfromtheirSalesforceplatforms.
KeyResponsibilities
- Provideday-to-daySalesforceadministrationandtechnicalsupporttoaportfolioofcustomers.
- Investigate,analyseandresolveSalesforcesupportissueswithinagreedSLAs.
- Managesupportrequestsfrominitialinvestigationthroughtoimplementationandresolution.
- ConfigureSalesforceobjects,fields,flows,permissionsandotherplatformfunctionality.
- Deliversmall-scaleSalesforcedevelopmentandconfigurationrequests.
KeySkills&Experience
Thesuccessfulcandidatewillideallyhave:
- StrongcommercialexperienceprovidingSalesforceadministrationandsupport.
- GoodknowledgeofSalesCloud,ServiceCloudandExperienceCloud.
- StrongSalesforceconfigurationskills,includingobjects,fields,flowsandpermissions.
- ExperiencewithOmniStudio/OmniScriptconfiguration.
- SalesforceCertifiedAdministratorqualification.
ALLAPPLICANTSMUSTBEFREETOWORKINTHEUK
ExposedSolutionsisactingasanemploymentagencytothisclient.
Pleasenotethatnoterminologyinthisadvertisintendedtodiscriminateonanygrounds,andweconfirmthatwewillgladlyacceptapplicationsfromanypersonforthisrole.