Customer Service Representative

Customer Service Advisor – Contract to Permanent – Renowned Banking Institution

About the Role

You will handle inbound customer enquiries relating to loan applications and existing loan accounts. This role requires professionalism, confidence, and the ability to work in a fast-paced, KPI-driven environment while delivering excellent customer outcomes.

You will be responsible for supporting contractual service levels and ensuring a high-quality customer experience with a strong focus on first-call resolution.

Working Hours

1. 37.5 hours per week (Work from Office 5 days per week)
2. Monday–Friday: 08:00–20:00
3. Saturday & Sunday: 09:00–18:00
4. Shifts operate on a rotation basis
5. No Bank Holiday working

Pay, Annual Leave & Benefits

1. Basic Salary
2. Overtime must be pre-authorised by management
3. 25 days annual leave + 8 bank holidays

Apply now or reach out to me directly at kapil.nakra@russelltobin.com

Regards.

Kapil

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