Tynemouth Coffee Company is looking for an experienced, hands-on Head of Coffee to take ownership of our coffee programme and support the growth of our wholesale business.
This varied role covers green-coffee sourcing, commercial roasting, quality control, product development and production planning. A major part of the position will be onboarding, training and continuously supporting our wholesale customers.
Key responsibilities
- Source and select green coffee, working with importers and suppliers.
- Roast on our Giesen roaster using Cropster.
- Develop and maintain consistent roast profiles.
- Lead cupping, quality control and new coffee development.
- Plan roasting around stock, forecasts and customer orders.
- Maintain production, traceability, food-safety and quality records.
- Onboard new wholesale customers from installation through to launch.
- Deliver practical barista, brewing and coffee-knowledge training.
- Set espresso recipes and help customers dial in their equipment.
- Provide ongoing customer support, refresher training and quality reviews.
- Visit customer sites to troubleshoot coffee quality, grinders, recipes and workflow.
- Help wholesale customers maintain consistently high standards.
- Work alongside our sales and engineering teams to deliver an excellent customer experience.
About you
You will have:
- Commercial coffee-roasting experience.
- Strong knowledge of roast profiling and sensory quality control.
- Experience sourcing or evaluating green coffee.
- Barista experience and confidence delivering practical training.
- Excellent communication and customer-service skills.
- The ability to explain technical coffee concepts clearly.
- Strong planning, organisation and attention to detail.
- A practical, reliable and commercially aware approach.
- Flexibility to work variable hours, including early starts.
Experience with Giesen equipment, Cropster, SCA qualifications, wholesale account support or food-safety systems would be advantageous.
There are no direct line-management responsibilities, but you will set coffee-quality standards and provide technical guidance across the business.
To apply, send your CV and a short covering note outlining your roasting, green-coffee and wholesale training experience to CS@tynemouthcoffee.com by 31/08/2026 .
We are looking to appoint quickly and may interview suitable applicants before the closing date.
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