Working at West
At West, we firmly believe that our employees are the driving force behind our success. As a leading global maritime insurance organisation, we take immense pride in cultivating a workplace that not only values our employee’s expertise but also celebrates their achievements and personal growth.
About the Role
The Product & Portfolio Advisor supports the development and delivery of West’s product portfolio, working closely with key partners including Nordic Marine Insurance (NMI). The role combines underwriting support, delegated authority oversight, stakeholder management and project coordination, while contributing to new products, product enhancements and strategic initiatives. Working with the Head of Product and a range of industry partners, this is an excellent opportunity to broaden your insurance expertise and gain exposure to product development, commercial partnerships and portfolio management.
Responsibilities
- Support the day-to-day management of delegated authority arrangements across West’s product portfolio.
- Review underwriting documentation, declarations and bordereaux submissions, ensuring compliance with agreed guidelines.
- Assist with risk acceptance processes and identify issues, exceptions or accumulation concerns for escalation.
- Build and maintain effective relationships with strategic partners, brokers, coverholders and service providers.
- Act as a key point of contact, coordinating information requests, reporting requirements and stakeholder communications.
- Support the delivery of product development initiatives, product enhancements and new market opportunities.
- Produce management information, performance reports and analysis to support decision-making and strategic planning.
- Ensure accurate record-keeping and support governance, compliance and audit activities in line with internal policies and regulatory requirements.
Qualifications and Skills
- Experience within marine insurance, underwriting support, delegated authorities, or a similar insurance environment.
- Good understanding of underwriting principles, insurance products and market dynamics.
- Strong stakeholder management skills, with the ability to build effective relationships and coordinate activity across multiple teams and organisations.
- Proficient in Microsoft Office, particularly Excel, PowerPoint and Outlook.
- Experience producing reports, management information and data-driven analysis to support decision-making.
- Highly organised, with excellent attention to detail and the ability to manage competing priorities and deadlines.
- Proactive and commercially aware, with a willingness to identify improvements, take ownership of work and develop broader industry knowledge.
- Familiarity with delegated authority arrangements, MGAs, coverholders or binding authorities would be advantageous but not essential.
Benefits
- Hybrid working model consisting of a mix of office-based and remote work days
- Generous employer pension contributions
- Comprehensive life assurance coverage
- 25 days of annual leave exclusive of bank holidays
- Performance-based bonus scheme reflecting both individual and company success
- Subsidised lunch allowance paid monthly to support your daily costs
- Extensive wellbeing platform providing access to premium health apps, gym memberships, and fitness classes.
- Private medical insurance and income protection coverage following a successful probation period
- Interest-free season ticket loans to assist with your commuting costs
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