Optical Assistant Job – Bury, Greater Manchester
Location: Bury, Greater Manchester
Hours: 30 – 37.5 hours per week | Full or Part Time
About the Opportunity
We are working with a leading independent online retailer to recruit an experienced Optical Assistant to join their head office team near Bury, Greater Manchester.
This is a unique opportunity for an Optical Assistant who enjoys the technical and customer-focused side of optics but would like to move away from a traditional practice environment.
With over 20 years of experience and more than 26,000 5-star Trustpilot reviews, the business combines optical expertise with some of the world’s leading eyewear brands to deliver an exceptional online customer experience.
The Role
As an Optical Assistant, you’ll join the customer service team and use your optical knowledge to support customers with everything from frame and lens selection through to prescriptions, orders and aftercare.
Rather than working on the shop floor, you’ll support customers from the company’s modern head office via email, live chat and telephone.
Your responsibilities will include:
- Providing advice on prescription lenses, frames and sunglasses
- Supporting customers with frame and lens selection
- Responding to customer enquiries via email, live chat and telephone
- Assisting with orders, amendments, tracking and aftercare
- Resolving customer queries and concerns efficiently
- Managing and recording customer interactions accurately
About You
We’re looking for somebody with previous experience working as an Optical Assistant who is confident using their optical knowledge in a customer-focused environment.
You’ll ideally have:
- Strong communication and customer service skills
- Confidence communicating with customers by phone, email and live chat
- Good attention to detail and organisational skills
What’s On Offer
- Hours: 30 – 37.5 hours per week
- Working hours: 9am – 5pm
- 26 days annual leave plus Bank Holidays
- Modern head office environment
- Onsite optical glazing lab and fulfilment centre
- Opportunity to develop your optical knowledge within a different area of the industry
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