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NHS AfC: Band 3
Main area Sleep Service Grade NHS AfC: Band 3 Contract Permanent Hours Full time – 37.5 hours per week Job ref 349-WTWA-8105672C-RL4
Site Trafford General Hospital Town Davyhulme Salary £25,760 – £27,476 per annum (pro rata) Salary period Yearly Closing 28/08/2026 23:59
Job overview
We have an exciting opportunity for the right candidate to join Sleep Service Admin Team as an Outpatient & Inpatient Waiting List Clerk. This role is to ensure all patients are scheduled a within the RTT national guidelines and ensure all referrals are actions and added to the correct waiting list.
The Sleep Service administrators are a team of 7 and all work closely together to deliver the best service possible to all patients.
We are looking for an enthusiastic individual to join the Respiratory Directorate to work within the Sleep Service to effectively manage the Inpatient and Outpatient waiting list.
You will need to have outstanding organisational and communication skills; work well with staff and the public, and must be able to demonstrate experience of working under pressure and to set deadlines
You will need a keen eye for detail, ensuring databases are accurately maintained and administration processes followed to meet the targets set by both the hospital and the government. Excellent telephone skills are essential as you will be in constant contact with both staff and patients within our services.
Main duties of the job
Co-ordinate the processing of new patient tertiary referrals/ERS, escalating any potential delays in offering appointments within agreed timeframes to the office manager
Liaising with GP’s regarding referral/results to ensure that the minimum data set is recorded
Co-ordinate the outcoming of clinics/patients attending clinics appropriately and in a timely fashion both for RTT and financial purposes
Have a flexible approach to assisting with the prepping of clinics as and when required
Co-ordinate the DNA process and ensure outcomes are appropriately actioned in a timely fashion for the areas responsible for.
Assist the office manager with duties such as cancelling/rescheduling/adjusting clinics/management of inpatient services; whether that be regarding patients or the templates themselves
Assist the office manager with all patient validation
Ensure all inpatients are listed correctly and within the required timeframe
Working for our organisation
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
Detailed job description and main responsibilities
IMPORTANT CANDIDATE INFORMATION
Person specification
Education
- General education to GCSE standard
- BTEC or equivalent knowledge.
- Evidence of further development.
- ECDL
- RSA
Experience
- Previous NHS experience in a reception/call centre setting
- Previous clerical experience in an outpatient area
- Experience of working as part of a team
- Experience of working with Trust’s policies and procedures, more specifically RTT, Waiting List Management and admissions
Skills
- Good oral and written communication skills
- Ability to prioritise
- Good organisational skills
- Advanced keyboard skills
Knowledge
- Knowledge of a range of administrative duties,
- Confidentiality,
- RTT targets
- Knowledge of Microsoft packages
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
We welcome applications from a wide range of backgrounds and experiences.
Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Disclosure and Barring Service (DBS) check
As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.
What is a DBS Check?
A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:
Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.
Enhanced DBS: Includes the above, plus any additional information held by local police that’s considered relevant to the role.
Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.
Who Needs a DBS Check
Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.
The Costs for a DBS
At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.
Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.
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