Customer Service Administrator (Req/685518) South Gyle, Scotland
Salary: GBP13.5 – GBP13.5 per hour
Customer Service Administrators | multiple roles available
Based at South Gyle | Fully office-based roles with free parking
Full-Time roles | Monday to Friday | 8:00am to 4:00pm
Long-Term temporary contracts | minimum 9 months with strong potential to be extended & may become permanent
Pay rate of £13.50 per hour + holiday pay
Search Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of Customer Service Administrators to provide back office Administration support to theircustomer operations.
PLEASE NOTE – as this role will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check.
The successful candidates will be responsible for the following:
- Processing both customer and advisor requests through the company’s investment platforms & internal systems
- Ensuring requests are completed correctly in line with SLA’s & agreed timescales
- Investigating & resolving queries & issues, working with internal teams where required
- Updating customer details & information on the company’s internal systems
- Identifying areas for process improvements on Administration processes
In order to be considered for these roles your skills and experience should include:
- Previous experience of providing back-office administration or processing – preferably within Financial Services
- Any candidates with the above experience including working with or exposure to ISA’s, SIPP’s & bonds would be advantageous, however this is not essential
- Excellent communication skills, both written and verbal
- Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively
- Experience of working to targets, deadlines or SLA’s
- Solid IT skills, including the use of Word & Excel
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