Part Time Revenue Officer

Job Description

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Part Time Revenue Officer

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Salary up to £44619 (ongoing role)

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17.5 hours per week

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Motherwell

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Free Parking

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Oliver Smith Recruitment are working in partnership with our key client in Motherwell to recruit a Revenue Officer on a temporary contract. 

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This role will report directly to the Senior Revenue Officer and will provide a comprehensive housing management service to customers in relation to Debt Recovery and Tenancy Sustainment.

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Duties:

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Debt Management

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• Have a working knowledge of the legal framework for arrears control and have an awareness of the current Welfare Benefit system.   

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• Maximise rental income by checking accounts on a regular basis and taking action in line with the Associations arrears policies and procedures.

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• Ensure actions completed timeously and recorded appropriately.

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• Liaise with local Authority Housing Benefit Departments and the Department of Work and Pensions to assist customers in maximising their income.

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• Establish contact with customers and work with them to agree realistic and sustainable re-payment arrangements. Record all communications and actions accurately and ensuring GDPR compliance whenever information requests received.

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• Keep accurate records, instruct legal action where necessary. Take action in line with pre-action requirements.

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• Ensure court instructions are authorised and prepared accurately- liaise with the Association’s Solicitors during action.

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• Prepare bad debt cases for write off in accordance with policy and procedure. 

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• Refer customers to appropriate third sector agencies for help and advice.

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• Have a pro-active approach to encouraging customers to engage. Provide support to customers and work to prevent legal action.

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• Maximise take up of benefits by providing advice and information concerning Housing Benefit and other benefits, assisting with the completion of applications and verification of income where appropriate. 

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• Liaise with the Association’s Income Maximisation Officer and as appropriate with Local Authority Housing Benefit colleagues and DWP

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• Carry out any other relevant duty as may be determined from time to time by the Senior Housing Officer and Housing Manager.           

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Tenancy Sustainment

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• Work closely with the wider Housing Team to identify possible sustainment issues and work with customers towards solutions.

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• Communicate effectively with external agencies and signpost effectively and appropriately to maximise income and minimise debt.

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• Adopt a holistic approach to debt management- try to identify underlying issues and vulnerabilities which contribute to customer’s debt and facilitate appropriate intervention.

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• Participate in case conferences and work with others to seek alternatives to eviction.

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Interviews will be held ASAP at our clients HQ.

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