Job Description
Service Delivery Manager | Networking & IT Services
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£50,000 – £60,000 + Bonus | Hybrid
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West Midlands, England, United Kingdom
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Hybrid Working
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I'm working with a fast-growing IT & Network Services organisation that is looking for an experienced Service Delivery Manager to join their high-performing customer success team.
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This is a fantastic opportunity for someone who enjoys building strong customer relationships, driving service excellence, and acting as a trusted advisor throughout the customer lifecycle.
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You'll play a key role in ensuring customers receive an outstanding service experience while working closely with technical, delivery and commercial teams to continuously improve service performance.
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As a Service Delivery Manager, you will:
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✅ Act as the primary point of contact and trusted partner for a portfolio of B2B customers, ensuring an exceptional service experience
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✅ Lead regular service reviews, manage service improvement plans and proactively resolve escalations, incidents and service issues
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✅ Build strong customer relationships through regular meetings, performance reporting and strategic reviews
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✅ Monitor service performance against KPIs, SLAs and customer satisfaction metrics, identifying opportunities for continuous improvement
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✅ Collaborate with Sales, Delivery and Technical teams to support customer success while identifying opportunities for account growth and added value
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We're looking for someone who:
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✅ Has 3+ years' experience managing B2B customer relationships within an IT Service Provider or Telecoms organisation
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✅ Has experience supporting the delivery of Network Connectivity (LAN, WAN) or Security solutions
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✅ Is confident managing customer escalations, service reviews and continuous improvement initiatives
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✅ Has excellent stakeholder management skills and can build strong, long-term customer relationships
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✅ Is highly organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment
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✅ Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms
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Why Consider This Opportunity?
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🚀 Join a growing technology organisation with ambitious expansion plans
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🤝 Build long-term strategic relationships with key enterprise customers
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Play a pivotal role in driving customer satisfaction, retention and service improvement
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Work alongside experienced technical and commercial teams in a collaborative environment
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Hybrid working with opportunities for long-term career development
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If you're an experienced Service Delivery Manager looking for your next challenge within a growing technology business, I'd love to hear from you.
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Apply now for full details.
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