Wedon’t justbelieve in better. We make it happen.
Bettercontent. Better products. And bettercareers.
Working inTech, Product or Data at Sky is about building the next and thenew. From broadband to broadcast, streaming to mobile, Sky Streamto Sky Glass, we never stand still. We optimise and innovate. Weturn big ideasinto the products, content and services millions of people love.And we do it all right here atSky.
Sky is lookingfor a talented and dedicated Senior Software Engineer in RDK TriageEngineering team to support the release cycles associated withdeployed software on CPE devices. These devices use ReferenceDesign Kit (RDK), which is deployed on over 100+ million devicesspanning video, broadband and homesecurity.
The Release TriageSoftware Engineer function is critical to the successfuldevelopment and deployment of new features and fixes as thefunction ensures that these changes get deployed to thefield.
Sky’s development environment is advancedand highly integrated. It uses industry-standard tools that arecombined effectively to support a fast-moving, agile developmentcycle. The combination of these tools running on cloudinfrastructure, coupled with effective use of Open-Source code,allows Sky to deliver features and products against aggressivetimelines.
WhatYou’ll Do:
As a key engineer of theteam, you will be responsible for leading on-time, high-qualityreleases across a large number of devices. You will also beresponsible for the complete release quality and triage lifecycle,which includes deployment, triage, mitigation, and tool developmentfor software release operations. The position will require dailycollaboration with the Development, Release, and QA teams. You willassess and ensure the release quality of the RDK software with Keyperformance metrics as well as incidents from the field. Also,identify new tools, processes, etc., necessary to improve thesoftware release triage engineering process. You will manage risksand resolve issues that affect release scope, schedule andquality.
Your daily tasks:
- Investigate customer-impacting field issues, identifyroot cause, and guide development teams toward the rightfix
- Use strong problem-solving and debuggingskills to isolate faults and resolve issues quickly
- Monitor business intelligence and telemetry dashboards tocatch emerging customer issues early and act on them
- Collaborate closely with internal engineering teams andexternal partners, communicating findings clearly
- Contribute to and follow Agile developmentpractices
- Stay current with new tools,technologies, and best practices across development, data analysis,cloud platforms, and monitoring
- Help scoperequirements and contribute ideas to improve triage tooling andworkflows
- Support and mentor teammates,sharing knowledge and best practices as yougrow
WhatYou’ll Bring:
- Experience insoftware engineering, systems debugging, or technical support, witha strong problem-solving mindset
- Experiencewith Linux and at least one programming language (C, C++, Python,or similar)
- Comfort working with networking& video/digital TV concepts (WiFi, broadband, or videotechnologies a plus, but not required)
- Exposure to data analysis or monitoring tools (e.g.,Elastic, Splunk, Datadog, or similar) is a plus
- Understanding of software development practices, versioncontrol, and Agile methodologies
- Strongcommunication skills and the ability to work well withcross-functional and global teams
- A curious,adaptable mindset — comfortable learning new tools and technologieson thejob
Teamoverview:
The Global RDK Field TriageTeam within the RDK development team plays a critical role inensuring the quality and reliability of these products. The teamsupports software deployment on CPE (Customer Premises Equipment)devices, collaborates with the release and engineering teams duringintegration, and leads issue investigation and live datamonitoring. Our mission is to ensure optimal product performanceand customer satisfaction. This role involves close collaborationwith colleagues across the UK, India, and the US, offering adynamic and truly international working environment.
GlobalProduct
We’re the Global Product. We’rethe team behind your favourite Sky products, and the platforms thatpower them. We make every moment magical, everywhere. Our team ismade up of self-motivated, big thinkers who have a knack forsolving problems and find new ways to captivate millions ofcustomers by putting them at the heart of everything we do. FromSky Glass, Sky Q, Peacock and NOW to news and sports apps, we makeentertainment even better, and we can’t wait to get started onwhat’snext.
Benefitsand perks
There’s onethingpeople can’t stoptalking about when it comes to life at Sky:the perks. Here’s ataster:
Free Sky TV orNOW package, including Sky Sports and SkyCinema
Pension package with upto 9% employercontribution
Private healthcare withmental healthsupport
Aviva Digital GP anddentalinsurance
Discounts on Skyproducts, including Sky Mobile, Sky Broadband, Sky Glass and SkyProtect
Sharesave and Techschemes
A range of Sky VIPrewards andexperiences
How you’ll work
We’ve adopteda hybrid working approach to give more flexibility on where and howwe work. The hybrid working expectations for this roleare 2 days in theoffice perweek.
Your officebase
Our SkyGroup HQ. Equipped withstate-of-the-arttechnology and workspaces,there’s plenty ofspace to see your bigideas come to life. Hereyou’ll find 13subsidised restaurants and cafes. You can re-energise at our gym,catch the latest films at our cinema, get your car washed and evenget pampered at our beauty salon.
OurOsterley Campus is just a 10-minute walk from Syon Lane trainstation, or you can get one of our free shuttle buses fromOsterley,Gunnersbury andEaling Broadway stations. Plus, there’s free onsite parkingavailable for cars,motorbikes andbicycles.
Who weare
We’re Sky,a leading media and entertainment company who connect millions withentertainment, sports, news and arts through innovative productsand services. Working with usmeans you’ll bebringing the joy of a better experience to more people, every day.All so we can do better and deliver better for ourcustomers, colleagues and society.
We’re anequal opportunity employer and value diversity at ourcompany. We’re aDisability Confident Accredited Employer, and welcome and encourageapplications from allcandidates. Wewill look to ensure a fair and consistent experience for all andwill make reasonable adjustments to support youwhere appropriate.Please flag any adjustments you need as early as youcan.
Just so youknow: if your application issuccessful, we’ll askyou to complete a criminal record check. And depending on the roleyou have applied for and the nature of any convictions you mayhave, we might have to withdraw theoffer.
To be eligiblefor this role you are requiredto havethe appropriateright to work in the UK. Please be awareSky does not offer sponsorship for thisposition.
To find outmore about working with us,search #LifeAtSky onsocialmedia.
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