Claims Field Investigator

Claims Field Investigator

Are you an experienced Claims or Fraud Investigator looking for a field-based role where no two cases are the same?

We are recruiting a Claims Field Investigator to join an established specialist investigations team, handling a portfolio of domestic and commercial insurance claims that require further investigation.

This is a home/field-based UK role, involving travel to conduct investigations and meet policyholders and other relevant parties.

What you will do:

• Manage your own portfolio of domestic or commercial claim investigations
• Conduct field visits, interviews and take detailed statements
• Gather and assess evidence to identify potential fraud or inconsistencies
• Liaise with policyholders, insurers, witnesses and relevant third parties
• Carry out enquiries and checks to support claim decisions
• Negotiate settlements and communicate claim outcomes where appropriate
• Produce clear, evidence-based investigation reports
• Ensure investigations comply with relevant legislation and industry requirements

What we’re looking for:

• Previous property claims investigation experience – essential
• Experience across domestic and/or commercial claims
• Field investigation experience would be highly advantageous
• Strong interviewing, investigation and report-writing skills
• Good analytical judgement and attention to detail
• Insurance or fraud qualifications such as ACFS, CII or ACILA are desirable but not essential
• Full UK driving licence and willingness to travel

What’s on offer:

• Competitive salary depending on experience
• Company car or car allowance
• Home/field-based working
• 25 days’ holiday plus bank holidays
• Pension scheme
• Private healthcare
• Life assurance and income protection
• Additional wellbeing and employee benefits

For a confidential discussion about your next move and to have your CV and application reviewed within 24 hours, please contact sarah@indesure.co.uk.

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