Solar & Battery Front End Team Lead
Are you looking to advance your career within the Renewables department? We are currently seeking a Full-Time Solar & Battery Front End Team Lead to guide our front-end team based on-site in Leeds. In this mid-level leadership role, you will be instrumental in coordinating daily workloads, coaching team members, overseeing DNO applications from submission to approval, and managing first-line escalations. If you have a strong understanding of Solar PV, Battery Storage, and DNO processes, combined with excellent problem-solving skills and previous experience in a team-leading or senior operational role, this is a fantastic opportunity to drive process improvements and support our Grid Connections Manager.
The Role
To provide day-to-day leadership and support to the Solar & Battery Front End team, coordinating workloads, supporting colleagues, managing first-line escalations and ensuring cases are progressed effectively and within agreed timescales.
Key Responsibilities
- Provide day-to-day guidance, coaching and support to the Front-End team.
- Allocate and prioritise workloads, ensuring post-sale and pre-application tasks are completed effectively.
- Support the team with preparing and submitting DNO applications and managing outstanding requirements.
- Oversee the progression of applications through to approval and ensure approved cases are ready for handover to Planning.
- Manage and monitor the Intercom inbox, ensuring customer and DNO enquiries are responded to promptly and appropriately.
- Act as the first point of escalation for complex cases, customer concerns and DNO issues, escalating to the Grid Connections Manager where required.
- Monitor team workload, case ageing and key SLAs, providing relevant reporting and updates to the Grid Connections Manager.
- Liaise with Technical, Planning, Sales and other teams to support smooth case progression.
- Identify recurring issues, training needs and opportunities to improve processes and customer experience.
- Support the Grid Connections Manager with wider operational projects, process changes and team performance activity.
Skills / Experience
- Previous experience in a team-leading, senior administration or operational role.
- Strong understanding of Solar PV, Battery Storage and DNO processes.
- Excellent organisational, communication and problem-solving skills.
- Ability to prioritise workloads and make effective decisions.
- Confident managing escalations and challenging situations.
- Ability to coach and support team members.
- Strong attention to detail and ability to work with technical information.
- Experience in renewables, utilities or DNO processes desirable.
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