Senior IT Service Manager: ITSM & ServiceNow Leader

Government Property Agency seeks a Senior IT Service Manager to lead enterprise ITSM, governance and security across key digital platforms. You will drive ServiceNow and JIRA Service Management usage, define SLAs/KPIs, and mature ITOM with a complete CMDB and BCM programs.

Reporting to the Business Systems Manager, you will collaborate with internal teams, suppliers and clients on roadmaps for Digital Twin, BIM/CAD, IoT and Smart Buildings initiatives, while aligning with ITIL and Secure by

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