Contract:Permanent, Full-timeHours:37.5 hours per week, Monday-FridayContractual base:Chipping SodburyWorkstyle:Roaming – a mix of working from home, office time, and visiting customer homes in theSouth Gloucestershire region (BS37 6JX)Closing date:Monday 31 August 2026
We’re looking for aHousingIncomeOfficerto join our team, managing a patch of customer accounts and supporting customers to sustain their tenancies and improve their financial wellbeing.
This is a role where you’ll make a real difference to people’s lives.
In this role, you’ll take ownership of income collection across your patch, working closely with customers to provide advice, guidance and practical support. From helping maximise income and manage rent accounts to preparing cases for court where needed, you’ll play a key role in delivering positive outcomes for both our customers and the business.
You’ll also be part of ourPlace-based way of working. This means you’ll be embedded within a local community, working alongside neighbourhood and other frontline colleagues to deliver a joined-up, customer-focused service. By being visible and connected in your patch, you’ll build strong relationships, understand local needs, and take a proactive approach to supporting sustainable tenancies and stronger neighbourhoods.
What you’ll be doing:
- Managing a patch of accounts, supporting customers to maintain theirtenancies
- Providing advice on rent, arrears, budgeting and welfare benefits
- Preparing and presenting cases at court where required
- Working collaboratively with local teams to deliver joined-up outcomes
What we’re looking for:
- Experience in housing income management, benefits or money advice
- Strong understanding of welfare benefits and income collection
- Confident communicator, able to build trust and manage challenging conversations
- Resilient, organised and focused on achieving positive outcomes
You’ll be joining a team that is customer-driven, ambitious and all-in, where your work will have a direct impact on the communities we serve.
For full details on the role and requirements, please refer to the job description attached below.
What we offer
Flexible and hybrid working; many roles support working across our main locations and home
Performance related pay based on shared success
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Generous holiday, occupational sick pay and paid family leave
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
About us
We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.
Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year – helping to meet growing demand and build stronger communities.
Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.
Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.
We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.
We’re a place for people determined to make a difference.
Bromford Flagship LiveWest. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud “Disability Confident” (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
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