Spare Parts & Customer Service Manager
Princes Risborough (Office Based)
£33,000 – £36,000 per annum (DOE) + Benefits
Monday-Friday | 8:30am-5:00pm
An excellent opportunity has arisen for an experienced Spare Parts & Customer Service Manager to join a leading supplier of specialist filling, capping and packaging machinery.
Working within a small, friendly and collaborative team, you will play a key role in ensuring the smooth management of spare parts, customer service, service contracts and engineering schedules, while delivering exceptional support to both customers and suppliers.
This is a varied position that would suit someone who is highly organised, proactive and customer-focused, with experience within machinery, engineering, automotive, packaging or manufacturing environments.
Key Responsibilities
- Managing spare parts enquiries and liaising with suppliers
- Processing spare parts orders from enquiry through to delivery
- Creating and maintaining job files using Sage
- Updating and maintaining records within Salesforce CRM
- Raising customer invoices and supplier purchase orders
- Monitoring deposit invoices and outstanding payments
- Tracking order progress and providing regular updates to Directors
- Handling incoming calls and directing enquiries appropriately
- Supporting sales, service and engineering teams with customer requests
- Liaising with finance regarding account-related matters
- Managing service contracts, renewals and customer agreements
- Scheduling service visits and coordinating engineer diaries
- Booking preventative maintenance and service appointments
- Preparing quotations and invoices for service work
- Arranging transport and handling customs clearance requirements
- Following up customer and supplier enquiries to ensure excellent service levels
- Maintaining accurate records, filing systems and administrative processes
- Providing general office support and assisting Directors as required
About You
We’re looking for a motivated and organised individual with excellent communication skills and a proactive approach to customer service.
Essential Skills & Experience
- Previous experience in spare parts administration, customer service or service coordination
- Strong customer service and relationship management skills
- Excellent telephone and communication skills
- Ability to prioritise workload and manage multiple tasks
- Experience using CRM and business systems
- Strong organisational and administrative skills
- Proactive and self-motivated approach
- Ability to follow up enquiries and ensure tasks are completed efficiently
Desirable
- Experience within packaging machinery, manufacturing, engineering or automotive sectors
- Experience using Sage and Salesforce
- Knowledge of service scheduling and engineer coordination
- Understanding of logistics, transport and customs processes
What’s On Offer?
- Salary of £33,000 – £36,000 depending on experience
- Government Pension Scheme
- Death in Service Benefit
- 25 days annual leave plus Bank Holidays
- Friendly and supportive team environment
- Modern open-plan office
- Stable and growing business with long-term career prospects
If you’re an organised and customer-focused professional looking for a varied role within a successful engineering and machinery business, we’d love to hear from you.
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