Hospitality Manager
Contract: Full Time – Perm
Hour: 37 hours per week
Pay: £44,489 per annum
Shift: 9am to 5pm
Location: Oxhey Drive, South Oxhey, Watford, WD19 7HR
Quantum Care is a noforprofit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and Make Every Day Matter.
Exciting developments are underway at Pinewood Lodge, which will soon relocate to a brand-new, purpose-built care home in the South Oxhey. We are seeking an Experienced Hospitality Manager to join our Newly Developed Care Home Furzewood Lodge in South Oxhey,
As a Hospitality Manager, you will be the welcoming face of our Home, providing a professional and friendly service to residents, visitors, colleagues and Relatives.
What You’ll Bring
- NVQ Level 4 (or equivalent) in Hospitality Management
- NVQ Level 4 in Health & Social Care (desirable)
- Minimum of 3 years’ experience in a similar role within a care, residential, hotel or hospitality environment
- Experience managing teams, including training and setting service standards
- Strong organisational, leadership and communication skills and conflict resolution skills
- A proactive, hands-on approach with a passion for high-quality service delivery
Your Day-to-Day Responsibilities
- Team Management: Overseeing housekeeping, catering, activities, front of house (reception team) and maintenance staff. This includes
- Rotas
- Training and development
- Supervision/performance management
- Event planning and execution
- Documentations
- Quality Standards: Maintaining high cleaning standard, ensuring quality dining experiences, activities, safety and room upkeep meet luxury and company brand standards while maintaining CQC (Care Quality Commission) compliance.
- Resident Experience: Acting as the primary liaison for residents and their families to ensure preferences are accommodated.
- Budget & Administration: Managing departmental budgets, stock take & inventory
- Auditing: Ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all. Complete periodic audits, provide feedbacks, recommendations, and timelines for improvements
- Meeting: Hold regular briefings and communication meetings with the team
- Standard: Ensuring that dining rooms are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and care team to achieve this.
Why Join Quantum Care?
We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you’ll receive:
- Competitive salary with enhanced pay on weekends and Bank Holidays
- Clear career development pathways and recognition of milestones
- Firstclass inhouse training from day one
- Free Employee Assistance Programme offering 24/7 support
- Company pension scheme (after 1 year of service)
- Free DBS check and uniform
- Access to retail discounts and exclusive offers
- A supportive, valuesdriven workplace where your contribution truly matters
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