Logistics Coordinator

Job Description

Last Mile Coordinator – UK

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Remote, United Kingdom | Up to £60,000 + Benefits | Permanent

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If you are someone who spots problems before they become customer complaints, enjoys working with data, and likes getting into the detail of how deliveries actually move through a network, this could be a strong next step.

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We are partnering with a major international e-commerce and consumer brand that is strengthening its last mile operation across Great Britain and is looking to appoint a Last Mile Coordinator.

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You will sit at the heart of the day-to-day delivery operation, monitoring carrier performance, resolving exceptions, supporting customers and helping improve how the wider last mile network operates.

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This is a hands-on role with genuine exposure to carriers, logistics data, automation, Customer Care and field operations.

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The Opportunity

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Working closely with the regional Last Mile Lead, you will help manage delivery performance across a network covering parcel, bulky, 2-person and 4-person delivery flows.

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You will be responsible for identifying delivery issues early, challenging carriers when service drops and making sure complex exceptions are resolved before they have a wider customer impact.

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You will also play a key role in improving the operation through better reporting, stronger data and increased use of AI and automation.

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What You'll Be Doing

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• Manage daily delivery exceptions across parcel and bulky delivery networks.

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• Proactively identify stalled or at-risk shipments before they impact customers.

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• Chase external carrier partners and drive issues through to resolution.

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• Monitor and consolidate carrier performance data.

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• Maintain accurate carrier scorecards and operational reporting.

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• Identify recurring service failures and escalate emerging risks.

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• Audit freight invoices against agreed carrier rate cards.

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• Manage delivery damage claims through to resolution.

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• Maintain accurate logistics and carrier master data.

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• Work directly with Customer Care on complex and escalated delivery cases.

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• Provide clear and actionable updates to internal stakeholders.

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• Use AI agents and workflow automation to reduce repetitive administration.

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• Automate reporting, exception triage and claims processes where possible.

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• Support continuous improvement projects across the last mile network.

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• Participate in depot visits and delivery ride-alongs to understand operations firsthand.

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What We're Looking For

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You will ideally have 3+ years' experience within logistics, transportation, e-commerce operations, home delivery or a customer-facing supply chain environment.

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We are particularly interested in people who can demonstrate:

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• Experience working within transport, logistics, last mile or e-commerce operations.

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• Exposure to parcel, courier, bulky goods or home delivery networks.

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• Strong organisational skills and the ability to manage multiple live issues simultaneously.

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• Excellent attention to detail.

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• Confidence working with Excel or Google Sheets.

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• Experience navigating dashboards and operational performance data.

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• An interest in developing SQL capability.

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• Curiosity around AI, automation and smarter ways of working.

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• Experience dealing with external suppliers, carriers or logistics partners.

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• Strong stakeholder and customer communication skills.

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• The ability to remain calm when managing escalations or service failures.

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• A proactive approach to identifying problems rather than waiting for them to escalate.

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The Kind of Person Who Will Do Well

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This role will suit someone who naturally asks:

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Why has this delivery failed?

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Is this happening repeatedly?

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What does the data tell us?

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Can we automate this instead of doing it manually every day?

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You do not need to be a data scientist or automation expert, but you should be comfortable working with numbers and genuinely interested in using technology to make an operation run better.

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There will also be opportunities to get out into the operation through carrier depot visits and delivery ride-alongs, giving you direct exposure to how the network performs in the real world.

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What's On Offer

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Salary: Up to £60,000

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Location: Remote – United Kingdom

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Alongside the salary, the wider package includes:

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• 25 days' annual leave.

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• Private healthcare and wellbeing support.

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• Enhanced employer pension contributions.

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• Enhanced sick pay.

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• Flexible working.

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• Employee product discounts.

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• Exposure to an international logistics operation.

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• Significant opportunity to develop within last mile, transport and e-commerce logistics.

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• Hands-on exposure to AI, automation and data-led operational improvement.

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This is a strong opportunity for someone looking to build their career within last mile logistics and e-commerce, joining a business where you will have genuine visibility across operations, carriers, customer experience and technology.

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Interested?

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Apply directly or get in touch for a confidential conversation to discuss the business and opportunity in more detail.

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