Job Description
Customer Service Team Leader
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Brough, Hull
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£35,000 – £40,000
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We’re working with a successful manufacturing business in Brough, Hull, who are looking for a Customer Service Team Leader to lead their customer service function and ensure customers receive an outstanding level of service.
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This is a fantastic opportunity for someone who is confident managing a team, enjoys a fast-paced manufacturing environment and has a real focus on customer satisfaction and operational excellence.
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The Role
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You’ll take ownership of the day-to-day customer service operation, supporting and developing the team while working closely with sales, production, supply chain and other internal departments.
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You’ll be responsible for:
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- Leading, supporting and developing the Customer Service team
- Managing customer enquiries, orders and queries
- Building strong relationships with key customers
- Ensuring orders are processed accurately and efficiently
- Working closely with production and internal teams to meet customer deadlines
- Handling escalations and resolving issues effectively
- Monitoring team performance and identifying opportunities for improvement
- Improving processes and maintaining high customer service standards
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About You
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You’ll be:
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- A confident team leader with excellent communication skills
- Highly organised and commercially aware
- Customer-focused and solutions-driven
- Comfortable working in a busy, deadline-driven environment
- Experienced in managing customer relationships and resolving issues
- Someone who enjoys improving processes and getting the best from a team
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If you’re an experienced Customer Service professional looking for your next challenge and want to join a growing manufacturing business, we’d love to hear from you.
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Apply today or get in touch for a confidential conversation.
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