Travel Operations Support Agent

Saga PLC in Folkestone is seeking a customer service specialist for our Transport team. You will handle inbound calls and emails from customers, fleet drivers and affiliates, update journey details and support the smooth delivery from booking to pick-up.

This role requires telephone-experienced, patient and calm communication, strong organisation and ability to work on a rota, with office-based presence at Folkestone at least 3 days a week. Occasional Saturday shifts during peak cruise periods.

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