Senior Account Manager – North Tyneside– Permanent staff position– Office-based– £40,000 – £45,000 per annum A leading print & packaging business is looking to recruit an experienced Senior Key Account Manager to head up the client services function, ensuring high-quality support for key client accounts. The role focuses on supervising day-to-day team activities, coaching colleagues to follow standardised processes, resolving customer queries and complaints efficiently, and collaborating with internal teams to deliver smooth end-to-end workflow across Estimating, Job Creation, Planning, Production, Finance and Commercial. What You’ll Be Doing
- Leading the customer service team in day-to-day activities, ensuring work is delivered accurately and on time.
- Taking the lead on select key client accounts
- Mentor and develop team members to follow procedures, develop skills, and maintain first class standards.
- Provide support on technical queries & process questions
- Accurately & efficiently handling any client complaints and related finance queries
- Promoting inter-department collaboration to ensure smooth end-to-end workflow
What You’ll Bring to the Team
Proven experience in a customer service/client services leadership role A background in the print and/or packaging industries Track record of coaching and developing others Familiarity with technical or process-led customer enquiries
For further details, please apply or contact Clare Dorling at Pin Point Recruitment for more info.
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