Creative operations manager

Job Description

CREATIVE OPERATIONS MANAGERn

Blvck Sheep Media · Glasgow · Remote

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Salary: £30,000, increasing to £35,000 following a successful first 6 months

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Type: Full-time

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Location: Remote — UK working hours

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Reports to: Founder

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Start: Immediate

ABOUT BLVCK SHEEP MEDIAn

Blvck Sheep Media is a Glasgow-based creative video marketing agency working primarily with aesthetic clinics, dental practices, med spas and local service businesses across Scotland.

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We help businesses grow through video content, social media strategy and paid advertising.

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We're a small, fast-moving team of strategists, videographers, editors and creatives, and we're looking for an experienced Creative Operations Manager to take ownership of the day-to-day delivery of our client work.

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This is a key role within the agency. You'll sit between our clients and creative team, making sure projects are organised, deadlines are hit, creative standards remain high and clients receive a consistently great service.

THE ROLEn

As Creative Operations Manager, you'll oversee the journey from a client signing with us through to their content being created, approved, delivered and published.

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You'll manage client communication, coordinate our videographers and editors, book shoots, review creative work and keep every project moving.

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You'll work closely with the founder, who will continue to lead sales, strategy and high-level creative direction.

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We're looking for someone who can take genuine ownership of operations rather than waiting to be told what needs to happen next.

KEY RESPONSIBILITIESClient Managementn

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• Manage the day-to-day relationship with our clients

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• Lead clients through onboarding and ensure everything is set up correctly

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• Keep clients updated throughout production and delivery

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• Manage requests, feedback and revisions

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• Make sure clients always understand what is happening next

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• Identify potential issues early and resolve them before they become bigger problems

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• Support client retention and renewals

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• Escalate important strategic, commercial or client issues when necessary

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Creative Project Managementn

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• Manage multiple client projects simultaneously

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• Oversee projects from strategy and scripting through filming, editing, approval and delivery

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• Maintain clear deadlines across every active client

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• Make sure projects don't stall because assets, feedback or decisions are missing

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• Keep project management systems accurate and up to date

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• Identify bottlenecks and improve how work moves through the agency

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• Ensure client work is delivered on time and to the expected standard

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Manage the Videographer Team & Shootsn

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• Manage the day-to-day scheduling of our videographer team

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• Book and coordinate client shoots

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• Assign videographers to projects based on availability and requirements

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• Make sure videographers are properly briefed before shoots

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• Coordinate shoot dates between clients and the production team

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• Keep the filming calendar organised and efficient

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• Make sure footage is handed over correctly following shoots

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• Help maintain consistent filming and production standards across the team

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Manage the Editing Teamn

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• Assign editing projects based on workload and capacity

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• Set clear briefs and deadlines

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• Track projects throughout the editing process

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• Follow up on work before deadlines are missed

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• Manage editor capacity across multiple client projects

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• Provide feedback and direction to editors

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• Help onboard and train new editors

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• Hold the team accountable to our delivery and creative standards

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Creative Quality Controln

You'll be one of the final people reviewing our content before it reaches a client.

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You'll:

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• Review video edits in full

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• Check pacing, hooks, storytelling, captions, music, sound design and overall quality

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• Make sure videos follow the original strategy and brief

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• Leave clear, actionable feedback for editors

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• Ensure revisions have been completed properly

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• Review thumbnails, carousels, captions and supporting content

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• Maintain a consistently high creative standard across client accounts

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You don't need to be a professional video editor, but you must have strong creative judgement.

Scripting & Contentn

A strong understanding of social media content is important for this role.

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You'll work with scripts, captions, hooks and content ideas regularly, so we're particularly interested in candidates who have experience with:

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• Social media scripting

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• Short-form video

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• Content creation

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• Copywriting

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• Creative strategy

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• Paid social creative

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• Reviewing or improving scripts and hooks

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You'll occasionally need to spot when a script, caption or piece of content isn't strong enough and improve it before it reaches the client.

Content Delivery & Schedulingn

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• Organise and deliver completed client content

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• Ensure files and folders are structured correctly

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• Coordinate client approvals

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• Manage revisions and final sign-off

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• Schedule approved social media content

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• Make sure content is published in the correct strategic order

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• Ensure monthly deliverables are completed in full

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Operations & Reportingn

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• Maintain visibility across every active client and project

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• Track upcoming shoots, deadlines and deliverables

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• Monitor contracts, payments and renewal dates

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• Flag overdue payments and upcoming renewals

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• Coordinate meetings and client calls

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• Help protect the founder's calendar and time

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• Provide a clear weekly overview of client status, production, team capacity and any issues requiring attention

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• Continuously identify ways to improve our systems and client experience

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WHO WE'RE LOOKING FORn

This role would suit someone who has already worked inside a creative, marketing, social media, video or digital agency and understands how agency life works.

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You need to be comfortable managing multiple clients, creatives and deadlines simultaneously.

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We're looking for someone who is:

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• Extremely organised

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• Proactive rather than reactive

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• Confident communicating with clients

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• Comfortable managing creative people

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• Able to hold people accountable to deadlines

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• A strong written and verbal communicator

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• Creative and commercially aware

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• Comfortable making decisions independently

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• Good at identifying problems before they become urgent

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• Able to manage multiple moving projects without losing track of details

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• Comfortable working in a fast-moving small business

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Most importantly, we're looking for someone who takes ownership.

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If something is drifting, you chase it.

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If something isn't good enough, you flag it.

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If a client needs an update, you communicate it.

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If there's a problem, you work towards a solution rather than simply passing the problem upwards.

REQUIRED EXPERIENCEn

You must have:

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• 2+ years of relevant professional experience

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• Previous experience working within an agency OR significant experience in a closely related Creative Operations, Client Success, Account Management or Project Management role

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• Experience managing multiple clients or projects simultaneously

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• Experience coordinating creative teams, freelancers or contractors

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• Experience managing deadlines and project delivery

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• Strong written and spoken English

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• Strong understanding of social media and digital content

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• Confidence communicating directly with clients

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This is not an entry-level role. Previous agency or directly relevant experience is essential.

HIGHLY ADVANTAGEOUSn

Candidates will stand out if they have experience in:

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• Creative or video agencies

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• Social media or video scripting

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• Writing and improving hooks, scripts and captions

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• Video production

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• Creative project management

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• Managing videographers and editors

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• Short-form social media content

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• Creative strategy

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• Paid social creative

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• Canva or basic graphic design

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• Social media scheduling

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• Healthcare, dental, aesthetics or clinic marketing

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Scripting experience and a strong creative background are particularly advantageous.

WHAT WE OFFERn

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• £30,000 starting salary

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• Increase to £35,000 following a successful first 6 months

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• Full-time remote position

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• UK working hours

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• Structured onboarding and training

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• Clear systems, processes and SOPs

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• Weekly one-to-one with the founder

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• Significant ownership over the agency's creative operations

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• Opportunity to help shape and improve how the agency operates

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• Progression as the agency and team continue to grow

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This role has the potential to become a major leadership position within Blvck Sheep Media as we scale.

HOW TO APPLYn

Please send:

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1. Your CV

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2. A short introduction covering:

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• The agencies or businesses you've previously worked with

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• Your previous responsibilities

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• How many clients or projects you've managed at once

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• Your experience managing creative teams

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• Any experience you have with video, content, social media or scripting

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HIRING PROCESSn

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• Application Review → 30-Minute Interview → Short Paid Practical Task → Final Interview → Offer

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…