Job Description
FRENCH SELECTION (FS)
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French speaking Customer Service Apprenticeship (entry-level role partly working, partly studying)
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Location: Abingdon near Oxford
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Office-based role with 1 day allocated studying
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Salary: up to £27,000 per annum depending on experience and eligibility
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Ref: 8244AP
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To apply using our preferred format, please visit French Selection website, see website link below, go to the vacancies page, search job reference: 8244AP
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Website: www.french-selection.co.uk
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A software solutions company with international operations and strong company values.
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Main duties: To provide excellent customer service and learn how to provide technical support.
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The role:
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– Support customers with any queries and respond in a timely manner
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– Raise and update tickets for ongoing incidents and repairs
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– Provide troubleshooting support in order to identify common faults and suggest solutions
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– Maintain accurate customer records in the system
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– Escalate tickets accordingly when the issue requires more complex technical support
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– Produce reports on any software defects and investigate re-occurrences
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– Follow Service Level Agreements to ensure customers are given the best support possible
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The candidate:
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– Must be over 18 years of age
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– Fluent in French to high level (written and spoken) – Essential
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– Previous experience in customer service and administration – Beneficial
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– IT literate and comfortable learning new systems
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– Excellent communication and interpersonal skills
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– Dynamic and confident personality with good initiative
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The salary: up to £27,000 depending on experience and eligibility
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