Product Designer

Job Description

Location: London (Hammersmith) or Altrincham (Manchester)

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Hybrid: 3 days per week in the office

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Salary: £40,000 – £45,000 + 10% bonus

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Dragonpass. Your Pass to More.

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DragonPass is a leading travel and lifestyle platform, connecting millions of members across more than 130 countries with premium travel and lifestyle experiences.

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We're a B2B2C business partnering with banks, airlines, payment providers and other global brands to deliver a wide range of travel and lifestyle benefits to their customers.

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As we continue to grow, we're looking for a Product Designer to join our team and help shape customer experiences across our digital products.

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The Opportunity

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This is an exciting opportunity for a Product Designer who enjoys solving customer problems, working collaboratively and seeing their ideas come to life.

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Working within our Lifestyle Squad, you'll own design initiatives from discovery through to delivery, partnering closely with Product Managers, Engineers and fellow Designers to create user-centred experiences that deliver meaningful outcomes for both customers and the business.

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You'll be supported by experienced Product Designers and a dedicated Design System team while gaining exposure to the full product development lifecycle in a fast-paced, agile environment.

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We are particularly interested in candidates who have experience designing customer-facing digital products across web and mobile platforms within sectors such as travel, loyalty, fintech, consumer technology, e-commerce, marketplaces, subscriptions or other digital product-led businesses.

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What You'll Be Doing

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• Own and contribute to the end-to-end design process, from discovery and problem definition through to design, testing and engineering handover.

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• Collaborate closely with Product Managers and Engineers throughout delivery, ensuring technical feasibility and customer needs are considered from the outset.

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• Create user-centred, data-informed design solutions that support product objectives and measurable business outcomes.

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• Use research, behavioural data and customer feedback to identify opportunities and improve user experiences.

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• Conduct and participate in discovery activities, usability testing and customer research.

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• Analyse insights from tools such as UserTesting, FullStory and Dovetail to support product decisions and prioritisation.

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• Produce wireframes, user flows, prototypes, high-fidelity designs and documentation to communicate solutions effectively.

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• Apply and contribute to the DragonPass Design System, ensuring consistency across products and experiences.

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• Participate in design reviews, share knowledge and contribute to maintaining a strong design culture.

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• Develop a deep understanding of our customers, their motivations, behaviours and travel experiences.

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• Stay informed on developments within travel, loyalty and digital product design to help shape future experiences.

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Experience & Skills Required

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You don’t need to tick every box, if you meet most of the essential criteria, please apply.

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Essential

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• At least 3 years of Product Design experience across web and/or mobile applications.

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• Experience designing customer-facing digital products and services.

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• Strong user-centred design approach with experience identifying customer pain points and translating them into valuable solutions.

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• Experience creating wireframes, user journeys, prototypes, interaction designs and high-fidelity UI.

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• Strong visual design skills, including layout, typography, hierarchy and interaction design.

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• Proficiency using Figma.

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• Understanding of accessibility and usability best practices for both web and mobile platforms.

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• Experience working within Agile product teams alongside Product Managers and Engineers.

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• Ability to manage multiple priorities and work independently when required.

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• Strong communication skills with the ability to explain design decisions clearly to both technical and non-technical stakeholders.

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Desirable

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• Experience within travel, loyalty, fintech, banking or related consumer digital businesses.

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• Experience working within an established Product Design function.

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• Experience collaborating with distributed teams across multiple time zones.

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• Familiarity with customer research and behavioural analytics tools such as UserTesting, FullStory and Dovetail.

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What We're Looking For

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We're looking for someone who:

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• Is naturally curious about customer behaviours and motivations.

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• Enjoys solving complex problems and creating simple, intuitive solutions.

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• Thrives in collaborative, cross-functional environments.

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• Is proactive, organised and comfortable taking ownership of their work.

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• Communicates confidently and openly with stakeholders across the business.

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• Loves learning, sharing ideas and continuously improving their craft.

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Recruitment Process

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We believe in providing transparency throughout our hiring process.

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1. Application Review (CV and Portfolio Submission)

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2. Introductory Call with Talent Acquisition

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3. First Interview with our Head of UX and Lead Designer

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4. Design Task and Second Stage Interview

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5. Final Interview

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Please include a portfolio showcasing your product design work, problem-solving approach and examples of end-to-end mobile and/or web design.

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Why Join DragonPass?

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• Opportunity to help shape products used by millions of customers globally.

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• Work alongside a talented and collaborative Product, Design and Engineering team.

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• Genuine ownership and responsibility from day one.

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• Exposure to international products, customers and markets.

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• Dedicated support for professional development and career growth.

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• Flexible and hybrid working environment.

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• Competitive bonus scheme and benefits package.

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Benefits:

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• 10% performance based bonus

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• 25 days' annual leave, plus an additional day for your birthday

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• Opportunity to work with a diverse and talented team on global projects.

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• Professional development and growth opportunities.

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• Life assurance

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• Free parking at our Altrincham office

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• Company pension scheme (Dragonpass contributes 4%, employee contribution 5%)

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• Range of salary sacrifice benefits, including EV scheme, cycle to work and will writing

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• Healthcare cashback scheme

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• Unlimited Dragonpass membership, plus passes for two friends or family members

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Diversity, Equity & Inclusion

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At DragonPass, we're committed to creating an inclusive workplace where everyone feels valued, respected and empowered to do their best work.

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We welcome applications from people of all backgrounds, experiences, identities and perspectives.

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Even if you don't meet every requirement listed, we'd still encourage you to apply if you're excited about the opportunity and believe your experience could add value to our team.

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We believe diverse teams build better products, create stronger partnerships and help us better serve our global customers.

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