Head of Account Management, Playradar (m/f/d)
London, United Kingdom
Full-time
iGaming
Company Description
Job Description
ABOUT US:
Sportradar is the world’s leading sports technology company, creating immersive experiences at the intersection of sports, betting, and entertainment. Every day, our products engage millions of sports fans and players around the globe.
Within our iGaming (Playradar) division, we are building the next generation of gaming experiences across Casino Games, Virtual Sports, Live Betting Products, 24/7 Experiences, and other innovative gaming concepts inspired by the world of sports. By combining premium sports content, engaging gameplay mechanics, andcutting-edgetechnology, we create products that redefine how players engage with sports and casino entertainment.
As part of our continued growth, we are looking for aHead of Account Managementto lead and develop our iGaming Account Management function. In this role, you willbe responsible forbuilding a high-performing commercial team, driving revenue growth across our operator portfolio,establishingscalable client management processes, and ensuring our customers maximize the value ofSportradar’siGaming products.
As part of our continued growth,Sportradaris currently looking to recruit anexperiencedHead of Account Managementto support and grow our iGaming business across key European locations, with the role based inLondon,Viennaor Ljubljana.
THE CHALLENGE:
- Own and develop key iGaming client relationships, ensuring strong commercial performance and long-term partnership growth.
- Lead, coachand develop ahigh-performing Account Management team.
- Define account segmentation, customer successstrategiesand commercialplaybooks.
- Createand refine processes tomonitorclient performance, manage workstreams and ensure clear communication across stakeholders.
- Identifyadditionalrevenue opportunities by cross-selling and upsellingSportradar’siGaming products and services.
- Oversee relationship management, commercialsupportand service delivery for existing iGaming clients.
- Collaborate closely with product, sales,operationsand technology teams to support the continued growth ofSportradar’siGaming offering.
- Establish andmonitorrelevant KPIs to ensure delivery against clientobjectivesand business targets.
- Provide client and market insights to internal product teams to support product improvements and future roadmap decisions.
- Willingness to travel for internal and client meetings according to company travel policies.
ABOUT YOU:
- Extensive experience in commercial, sales, key account or account management roles within iGaming, betting, gaming or a related B2B technology environment.
- Strong understanding of the iGaming ecosystem, including operators, platforms, content,regulationand market dynamics.
- Strong analytical mindset with experience managing KPIs and commercial performance.
- Proven commercial leadership experience with the ability to build, manage and grow long-term client relationships.
- Experience leading and scaling Account Management or Customer Success teams.
- Growth mindset with strong proactivity, commercialthinkingand the ability toidentifynew business opportunities.
- Passionate about sportsand casino products.
- Excellent business English skills, any other language considered a plus.
OUR OFFER:
- Acollaborative environmentwith colleagues from all over the world (Engineering offices in Europe,AsiaandUS) including varioussocial eventsandteambuilding.
- Flexibilityto manage your workday and tasks withautonomy.
- A balance ofstructureandautonomyto tackle your daily tasks.
- Vibrantandinclusivecommunity, includingWomen in TechandPride groupswhich welcome all participants.
- GlobalEmployee AssistanceProgramme.
- CalmandReulayapp(leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation — both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a hybrid model, with team members working in the officefour days a week to build relationships, exchange ideas, and grow together.
OUR RECRUITMENT PROCESS:
- Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
- First Interview: Meet with the Hiring Manager to discuss the role, your experience and overall fit.
- Second Interview: Meet with the team for a more in-depth discussion around your background and alignment with the role.
- Final Interview: Meet with the wider team to further discuss team fit and how you would collaborate across Product and Operations.
- Final Steps: Receive feedback and, if successful, an offer!
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