Hybrid Customer Service Team Leader: Empower & Elevate Care

Company: Tesco Insurance and Money Services
Apply for the Hybrid Customer Service Team Leader: Empower & Elevate Care
Location: Newcastle upon Tyne
Job Description:

Tesco Insurance and Money Services is recruiting a Customer Service Team Leader in Newcastle (Hybrid). The role leads a 12-14 person team, driving empathetic, professional customer care and operational performance.

You will balance service quality with colleague development and risk management, contributing to an excellent customer experience. The role offers a generous pension with employer contributions, a performance-based annual bonus, and a hybrid working model with opportunities for

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Posted: August 22nd, 2026