Customer Experience Delivery Lead

Walsall Council is seeking a dynamic Customer Delivery Manager to shape and lead our Customer Experience Centre. You will oversee frontline customer services, drive performance and champion service improvement, ensuring residents receive an outstanding experience.

Lead multiple customer-facing teams, including Corporate Complaints, Members’ Enquiries, Council Tax, and Clean & Green, supporting Team Leaders to deliver high-quality, customer-focused outcomes in a fast-paced environment.

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