Operations Shift Manager

We are seeking an experienced and dependable Shift Operations Manager to join our operations team. This role provides an excellent opportunity to lead shift-based activity within a busy distribution environment, ensuring operational targets are met while maintaining a safe, productive and supportive workplace. The successful candidate will be organised, hands-on and able to motivate colleagues to deliver high standards of performance and customer service.

Main Responsibilities for Shift Operations Manager

• Take ownership of all operational activity during allocated shifts, ensuring targets for productivity, quality and safety are achieved
• Plan, allocate and review daily workloads, directing warehouse operatives and temporary staff to meet demand
• Monitor and report on key performance indicators (KPIs), identifying improvement opportunities and implementing corrective actions
• Maintain high standards of health & safety and ensure compliance with company policies and statutory regulations
• Coach, develop and provide feedback to team members; support training and induction of new starters
• Manage resource requirements, including liaison with HR and recruitment for temporary or permanent cover
• Lead continuous improvement initiatives to enhance efficiency, reduce waste and improve customer service
• Conduct routine inspections of the working environment, equipment and stock to ensure operational readiness
• Resolve operational issues on shift, escalating to senior management where appropriate and ensuring timely communication with stakeholders
• Complete and maintain accurate shift records, handovers and other documentation as required

Shift Operations Manager Skills and Experience Required

• Proven experience in a supervisory or management role within a warehouse, distribution centre or similar operations
• Strong leadership skills with the ability to motivate diverse teams and manage shift-based rotas
• Good understanding of warehouse processes, stock control and equipment operation
• Competent in using IT systems for reporting and stock management; confident with Microsoft Office or equivalent
• Excellent communication and interpersonal skills, able to work collaboratively across teams
• Problem-solving mindset with the ability to make effective decisions under pressure
• Knowledge of health & safety legislation and best practice in warehouse environments
• Flexibility to work across varying shift patterns, including evenings and weekends as required
• Must have a CPC transport licence / O licence

Key Benefits of Working in Our Operations Team

• Competitive salary and shift allowance where applicable
• Supportive and inclusive team environment
• Opportunities for training, professional development and career progression
• Company pension scheme, life assurance and other employee benefits
• Up to 50% staff discounts and additional workplace perks

Working Hours and Location

• Full-time role with shift working; shift patterns may include days, evenings and weekends
• Location: onsite at our well-connected distribution centre; accessible by public transport
• Occasional flexibility required for peak periods and operational cover

We welcome applications from candidates of all backgrounds and are committed to an inclusive recruitment process.

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