Motor Claims Complaints Handler — Hybrid

Acorn Insurance is seeking a Complaints Handler to deliver fair, timely motor insurance complaint resolutions in line with FCA Consumer Duty and policy. You’ll manage end-to-end complaints, including escalations to the Financial Ombudsman Service, and help minimise compensation while improving the customer journey.

The role is hybrid in Liverpool or Sevenoaks, with 37.5 hours weekly and a salary of £29,000–£35,000 plus up to £2,000 bonus potential per year.

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