Qualifications
Desirable:
Job Role: Night Support WorkerService: Creative Care – Leicester Complex Care ServiceHours per week: 30 Hrs per weekHourly Rate: £12.71Location: LeicesterThis role is only open to male applicants due to the preferences of the individuals we support.
About Creative Care – Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted supported living setting for adults with complex care needs. Our service supports individuals with learning disabilities, physical disabilities, mental health conditions, and autism. Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person-centred care, we provide 24-hour support tailored to each individual’s needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive. The individuals we support have a range of complex needs and all require support with behaviours. Our staff work closely with each individual using Positive Behaviour Support (PBS) approaches, person-centred planning, and specialist support strategies to promote positive outcomes and improve quality of life.
Important Information About This Role
This service supports individuals with complex needs. The role requires resilience, confidence, and the ability to remain calm and professional in situations that can be physically and emotionally demanding. Successful candidates should be comfortable supporting individuals during periods of distress and be committed to promoting positive outcomes through person-centred and Positive Behaviour Support approaches. The role may involve responding to situations where individuals present physical challenges or behaviours of concern. Staff must be able to respond safely, appropriately, and in accordance with agreed support plans, risk assessments, training, and relevant legislation.
A Day in the Life of a Support Worker
No two days are the same, just as the individuals we support. As a Support Worker, you’ll be instrumental in delivering bespoke, person-centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and supporting individuals with complex behavioural needs, to encouraging independence and building strong, trusting relationships, you’ll play a vital role in helping people live fulfilling and meaningful lives. This role can be both physically and emotionally demanding. You will regularly support individuals who display behaviours that challenge and may be required to respond to incidents using de-escalation techniques, Positive Behaviour Support strategies, and agreed support plans. Successful candidates will need to remain calm, resilient, professional, and compassionate in challenging situations while maintaining the safety and wellbeing of the people we support, colleagues, and themselves. Whilst full training will be provided, we are looking for individuals who are confident, emotionally resilient, and passionate about supporting people with complex needs. Previous experience supporting individuals with learning disabilities, autism, mental health needs, physical disabilities, or behaviours that challenge would be advantageous.
Employee Benefits
- Training & Development: Access accredited and in-house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you’ll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Welcome Bonus: Receive a £250 bonus – £50 after 4 weeks of service and £200 after completing 2 months.
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
What We’re Looking For
While experience in care is welcome, it’s not essential-full training is provided. We’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You’ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Description
Job Title: Support Worker
Responsible to: Service Manager
Responsible for: The People We Support
Our Values
Supporting rights, needs, choices and dreamsSeeing the possibility to make a difference in all that we doBeing financially responsible and economically sustainableEmbracing new technology and innovationAppreciating every colleague’s contribution
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
Colleagues
Mentor new colleagues during induction to support high-quality care deliveryParticipate in supervision, observation and appraisal processesProvide effective communication including accurate written reports
Business
Follow WCL financial proceduresAct in line with the organisation’s environmental and sustainability principles
The People We Support
Help maintain a caring environment aligned with best practice, guidance and legislative requirementsContribute to clear and effective communication with all stakeholdersDeliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)Seek and share the views and preferences of the people we supportPromote high levels of satisfaction among people we support, families, colleagues and commissionersSupport the Service Manager with complaints and concerns following WCL policyMaintain positive relationships with families, the community, and external partnersUnderstand and implement safeguarding procedures
Safeguarding
Complete Safeguarding of Vulnerable Adults and Mental Capacity Act trainingRecognise and report safeguarding concerns appropriately
Health and Safety
As an employee, you must:Take reasonable care of your own and others’ health and safetyCooperate with the employer to ensure compliance with legislationAvoid misuse of equipment or systems provided for safetySupport the Service Manager in maintaining a safe environment
Data Protection
Respect confidentiality in line with the Data Protection Act 2018 and ISO27001Use and share information only with authorised people and for authorised purposesThis job description is not exhaustive and may be amended to meet service needs.
Person Specification
Qualifications
Desirable:A recognised health or social care qualification
Experience
Additional relevant training or qualificationsEssential:Evidence of wanting to professionally developWillingness and ability to learnDesirable:Experience supporting people with disabilities, older people, dementia or mental health needsExperience working as part of a team
Technical Skills
Essential:Ability to handle basic numerical data, including simple financial informationAbility to use Microsoft Office (Word and Outlook)Desirable:Ability to use WCL transport or own transport when required
Personal Qualities
Essential:Understanding of fairness and valuing diversityUnderstanding of safeguarding vulnerable adults and the ability to recognise concernsAbility to work positively and flexibly as part of a teamPositive values relating to disability, older people, dementia and mental healthUnderstanding of WCL’s key statements and how to demonstrate themAbility to provide high-quality support to people with learning disabilities, dementia and mental health needsGood verbal and written communication skillsAbility to listen sensitivelyStrong interpersonal skillsAbility to develop and maintain positive relationships with othersDesirable:Ability to plan, organise and prioritise tasksUnderstanding of positive, person-centred support planning
About Creative Care And We Change Lives (WCL)
Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community based services.
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