Job Description
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Your new company
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A well-established charitable organisation is seeking an ICT Support Officer to join their team. This is an excellent opportunity for an experienced IT professional with strong technical troubleshooting skills and a customer-focused approach to support users across the organisation.
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Your new role
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Working closely with colleagues and external IT support providers, you will provide day-to-day ICT support, ensuring users have the systems, equipment, and access required to work effectively.
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Your responsibilities will include:
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Providing first-line support for Microsoft 365, hardware, software, and general IT queries.
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Managing user accounts, permissions, and access requests within Microsoft 365.
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Troubleshooting and resolving technical issues across laptops, desktops, printers, and mobile devices.
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Coordinating laptop builds, configurations, and equipment handovers for new starters and leavers.
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Supporting the setup, administration, and maintenance of mobile phones and related devices.
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Assisting with telephony systems, including user setup, extensions, voicemail, and call routing.
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Maintaining accurate records of ICT assets, equipment, and user allocations.
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Liaising with external support providers to escalate and resolve technical issues.
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Supporting software updates, system improvements, and device deployments.
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What you'll need to succeed
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Previous experience in an ICT Support, IT Support, or Service Desk role.
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Strong knowledge of Microsoft 365 administration and account management.
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Experience troubleshooting hardware, software, and user access issues.
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Knowledge of new starter and leaver processes, including device setup and collection.
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Experience supporting mobile devices and telephony systems.
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Knowledge of ICT security best practice, including MFA and access management.
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Strong organisational skills with the ability to manage multiple priorities.
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A proactive and solutions-focused approach to problem-solving.
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What you'll get in return
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Competitive salary and benefits package.
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The opportunity to work within a supportive and collaborative team.
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Exposure to a varied and hands-on ICT environment.
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Values led charity sector environment.
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