Director of Onboarding & Client Experience for DC Pensions

Lloyds Banking Group in Edinburgh is seeking an Onboarding Director to lead complex client onboarding and transition programmes for DC Workplace pensions, partnering with the Implementation Senior Manager to deliver a seamless lifecycle from prospect to operational handover.

The role emphasizes delivering a high‑quality client experience at scale, governance, risk management, and cross‑functional collaboration across operations, legal and client servicing, under a hybrid working pattern.

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