Store Experience Leader: Build Teams, Elevate Service

Sainsbury’s in Matlock is seeking a Lead Customer Experience Manager to drive store performance and customer satisfaction. You will lead managers, coordinate trading activity with the leadership team, and take accountability in the store when the store manager is absent.

You will coach teams, ensure efficient checkout operations, and oversee people management, scheduling, and performance. A strong focus on data, KPI interpretation, and inclusive leadership is essential for success.

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