Client Support Analyst – First-Line IT & SQL

Procentia, part of the Brightwell Group, is a software company specialising in pensions and risk transfer. The Support Analyst role provides first‑line operational support, handling incidents and service requests and ensuring tickets are logged, triaged, and resolved within SLAs.

Working in Client Support, you will balance incident handling, service request processing, and documentation, with a focus on quick recovery and audit‑ready records while maintaining clear client communication.

#J-18808-Ljbffr…