Resident Complaints Lead – Service Improvement

Axis CLC’s Axis Repairs and Maintenance is seeking a Complaints Officer to own the resolution of dissatisfaction and formal complaints. You will act as the single point of contact for residents and clients, ensuring investigations are thorough, timely and fair, and that learning from feedback informs service improvements.

You will handle Stage 1 and 2 complaints, respond to councillor inquiries, maintain records, coordinate with operations and subcontractors, and contribute to performance

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