Traveler Service Improvements Lead

Expedia Group is seeking a Traveler Service Improvements Manager II in London to drive continuous-improvement initiatives across air traveler servicing. You will turn insights into practical changes that reduce friction and improve self-service and launches.

You will partner with Product, Technology, Operations, Content, Training, Analytics, and airline stakeholders to define requirements and measure outcomes such as contact volume, first contact resolution, and traveler satisfaction.

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