Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family’s children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.
Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must remain reasonable and balanced to maintain safe and effective patient care.
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
The Digital Business Analyst will play a key role in supporting the successful delivery of digital products, services and improvements across Northumbria Healthcare. Working within an Agile, multidisciplinary team, the post holder will analyse how technology can enhance patient experience, streamline clinical and operational processes, and enable new ways of working.
This role involves working closely with clinical staff, operational teams and patients to understand current pathways, identify opportunities for digital transformation, and develop clear requirements and user stories for the development team. The post holder will contribute to business case development, benefits realisation, and process mapping activities, ensuring that digital solutions are aligned to Trust priorities and deliver measurable value.
The successful candidate will have strong analytical skills, experience of digital change projects, excellent stakeholder engagement capabilities, and the ability to communicate complex information to a non-technical audience.
Main duties of the job
- Analyse and evaluate existing business processes to identify opportunities for improvement and digital transformation.
- Understand stakeholder objectives, gather and document business requirements, and identify potential benefits, risks and solution options.
- Produce high-quality analysis outputs including business cases, process maps, requirements documentation and benefits assessments.
- Convert requirements into clear and testable user stories, supporting the development team through delivery and iteration.
- Model current and future workflows using appropriate techniques, ensuring alignment and agreement from subject matter experts.
- Support Agile project delivery, participating in ceremonies and contributing to backlog refinement.
- Communicate complex technical issues, analysis outputs and risks to stakeholders in a clear and accessible way.
- Support colleagues through knowledge sharing, mentoring and contributing to the continuous improvement of Business Analysis practices.
- Identify risks, issues and impacts associated with changes, escalating appropriately.
- Engage with clinicians, operational teams and patients to ensure digital solutions meet real-world needs.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
Detailed job description and main responsibilities
Business Analysis & Process Improvement
- Analyse and evaluate business processes, identifying alternative solutions and assessing feasibility.
- Model “as-is” and “to-be” processes using recognised techniques, resolving stakeholder concerns and achieving consensus.
- Gather and interpret complex, often heterogeneous data from multiple sources to support decision-making.
- Create
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