Making a meaningful difference for our customers, every day
As a Customer Representative, you will make a real impact from day one.
You’ll be a key part of the branch team. Supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
While other banks continue to close branches, we’ve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities.
We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions.
When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.
Where you’ll be working
We are looking for future talent in our communities to work at our branches in the Milton Keynes, Buckinghamshire area. With this in mind, we will be conducting interviews to build a Talent bank in this location.
For this role you will be working full-time, 35 hours per week, Monday to Saturday.
You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.
We may close this advert early if we receive a high volume of suitable applications.
What you’ll be doing
You’ll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence.
- Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
- Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
- Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
- Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.
About you
We’re proud of our branches and the service they provide to our
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