Head of Customer Experience & CX Transformation

Jisc is seeking a strategic Head of Customer Experience to lead organisation-wide transformation and deliver exceptional customer journeys. The role partners with design, quality, and service design teams to embed customer-centric ways of working and measurable improvements across processes and technology.

You will build a network of customer-focused champions, engage with colleagues at all levels, and drive continuous improvement with a strong emphasis on service design and ITIL-aligned

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