Apprenticeship Coordinator | Employer & Learner Support

Apprenticeship Coordinator | Employer & Learner Support

Salary: £28,000 per annum

Location: Stafford | Hybrid Working (3 days office, 2 days home)

• Hybrid working (3 days office, 2 days home).
• 25 days annual leave plus bank holidays and Christmas closure.
• 4 wellbeing days per year.
• Employee Assistance Programme.
• 3 additional work-from-home weeks per year.

Hybrid working (3 days office, 2 days home).

An exciting opportunity has arisen to join a growing Training Provider and Awarding Organisation. This role is ideal for an organised, customer-focused professional with experience in apprenticeships, training administration, learner services, education, or stakeholder support.

Key Responsibilities

• Act as the main point of contact for employers and apprentices.
• Support learner onboarding, eligibility checks and enrolment activities.
• Maintain accurate learner records and apprenticeship documentation.
• Monitor apprentice progress and provide updates to employers and internal teams.
• Coordinate gateway activities and prepare supporting documentation.
• Respond to employer and learner enquiries in a timely and professional manner.
• Support apprenticeship compliance and funding requirements.
• Build strong stakeholder relationships and contribute to continuous improvement initiatives.

About You

We’re looking for someone who is highly organised, personable and enjoys working in a fast-paced, service-focused environment.

• Strong administration and organisational skills.
• Excellent communication and customer service abilities.
• High attention to detail and accuracy.
• Confidence using Microsoft 365 and database systems.
• The ability to manage multiple priorities and deadlines.
• A proactive, adaptable and solutions-focused approach.
• Experience building positive relationships with customers, learners, employers or stakeholders.

Desirable Experience

• Previous experience within apprenticeships, education, training or learner services.
• Knowledge of apprenticeship funding rules, compliance and documentation.
• Experience supporting employers and learners throughout programme delivery.
• Stakeholder management experience.
• Understanding of the rail sector would be an advantage.

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