Front Office Supervisor: Guest Experience Lead

Accor in Newcastle upon Tyne seeks a Front Office Multi Skilled Supervisor to manage guest inquiries and reservations via phone, online, or email. You will lead reception, bar, food & beverage, and housekeeping as applicable, ensuring a warm welcome and efficient service for guests.

You will supervise reservations, maintain guest documentation, and coordinate with other departments. The role emphasizes high standards, security, and timely issue resolution to enhance guest satisfaction.

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