Job Description
Every Moment Matters – Join Our Team Now
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At Silverburn Care Home, we believe that exceptional care starts with exceptional people.
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Our purpose is simple: to create a home where every moment matters, every memory is cherished, and every day brings comfort, dignity and joy.
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We are looking for an experienced and motivated administrator to join our team. Situated in the heart of Pollok, our modern 50-bed nursing home provides high-quality nursing, dementia, complex and palliative care in a warm, welcoming environment where residents truly feel at home.
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About the Role
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Silverburn Care Home is looking for an experienced, organised and dependable Care Home Administrator to support the smooth day-to-day running of our home.
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This is a varied role combining reception, resident administration, staff administration and general support to the Care Home Manager.
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We are looking for someone who enjoys being at the centre of a busy environment, takes ownership of their responsibilities and can provide a professional and welcoming point of contact for residents, families, staff and visitors.
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About You
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- Manage reception and act as a professional and welcoming first point of contact for residents, relatives, visitors and suppliers.
- Answer telephone calls, emails and general enquiries.
- Maintain accurate resident and administrative records.
- Support resident admissions and associated documentation.
- Maintain and reconcile residents' personal monies and petty cash, ensuring accurate records and receipts are retained.
- Assist the Finance Team with any information and documentation necessary to enable accurate and timely invoicing.
- Forward relevant invoices, receipts, expenses and supporting information to the Finance Team.
- Maintain accurate and confidential employee records.
- Support staff administration including timesheets, holidays, absence records and training documentation.
- Assist with recruitment administration, pre-employment checks and onboarding of new employees.
- Maintain organised electronic and paper filing systems.
- Prepare correspondence, reports, spreadsheets and other documentation when required.
- Arrange meetings and take minutes where required.
- Assist with maintaining records and documentation for audits and regulatory inspections.
- Provide administrative and operational support to the Care Home Manager when necessary.
- Liaise with Head Office, support teams and external organisations as required.
- Undertake other reasonable administrative duties necessary for the smooth running of the home.
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We're looking for someone who:
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- An experienced administrator with excellent organisational skills.
- Confident working independently and taking ownership of their responsibilities.
- Accurate, numerate and comfortable maintaining petty cash and administrative records.
- Confident using Microsoft Office, particularly Word, Excel and Outlook.
- Professional and discreet when dealing with confidential information.
- Friendly, approachable and confident dealing with residents and their families.
- Able to prioritise effectively in a busy environment.
- Comfortable supporting a Care Home Manager and wider team with changing day-to-day priorities
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Previous care home experience is welcomed but not essential—we value attitude, compassion and a willingness to learn just as much as experience.
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Why Join Silverburn Care Home?
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When you join our team, you'll become part of a supportive workplace where your contribution is recognised and your development matters.
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Our Values
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At Silverburn Care Home we believe in:
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- We make moments that matter.
- We adapt and support.
- We make care a shared journey.
- We strive for growth every day.
- We make Silverburn a home.
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Why This Role?
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This is an important position at the heart of Silverburn Care Home.
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We're looking for someone who doesn't simply wait to be given tasks, but who takes ownership, keeps things organised and helps make the Care Home Manager's job easier.
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If you are an experienced administrator who enjoys working with people and wants a varied role within a care-home environment, we'd like to hear from you.
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