Marine Technical Support Specialist

Job Description

Marine Technical Support Specialist

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Location: Garmin Eastleigh, 4 Parham Dr, Boyatt Wood, Eastleigh SO50 4NU

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Hours: 40 hours per week, Monday to Friday, 08:30 -17:30

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Salary: £30,444 per annum

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Plus Excellent Benefits

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Are you interested in boats, navigation, and marine technology? Whether you're an experienced Marine professional or someone with a genuine passion for the industry, we'd love to hear from you.

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As part of our friendly and knowledgeable team of Marine Product Specialists, you'll work closely with customers, dealers, and distributors, providing technical guidance and troubleshooting support.

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Purpose of the Job:

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• This role exists within a busy call centre environment in the Marine Technical Support team.

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• You will be responsible for answering technical Marine queries, providing both pre and post-sales support.

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• You will also be part of a second level support team, assisting the rest of EMEA (Europe, Middle East & Africa at a high level.

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• Responsible for meeting daily team and personal performance targets to ensure we are delivering a good customer service to our consumers.

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• Support with testing units to resolve customer issues.

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Key Duties & Responsibilities:

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• Respond to customer queries in a timely manner

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• Escalate Customer queries as required

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• Continually improve your knowledge on Garmin Marine Technology

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• Assist with the Sales and Marketing tea, during the Marine Boat show

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Education & Experience:

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• Technical Marine background would be desirable but not essential

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• Passion for Marine

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• Competent with PC's

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• Good written and verbal communication

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