Shift Supervisor

Job Description

Key Responsibilities

n

n
1. Beverage Preparation & Quality Control

n

n

n
• Oversee beverage preparation during assigned shifts.

n

• Ensure all drinks are prepared according to brand recipes and standards.

n

• Monitor drink quality, presentation, and preparation efficiency.

n

• Maintain consistency in beverage preparation and service standards.

n

n

n
1. Shift Operations Management

n

n

n
• Coordinate staff duties and workflow during shifts.

n

• Allocate team members to stations to maintain service efficiency during busy periods.

n

• Support training and on-the-job coaching for new team members.

n

• Report operational updates or issues to the Store Manager.

n

n

n
1. Food Safety & Hygiene

n

n

n
• Ensure compliance with food safety and hygiene regulations.

n

• Maintain a clean and organized beverage preparation area.

n

• Ensure proper storage, labeling, and rotation of ingredients.

n

n

n
1. Stock & Ingredient Management

n

n

n
• Assist in managing beverage ingredient inventory such as tea, milk, and toppings.

n

• Monitor ingredient usage and reduce waste.

n

• Ensure adequate preparation before service periods.

n

n

Requirements

n

n
• Previous experience in a bubble tea shop, café, or hospitality environment.

n

• Experience supervising or coordinating a team is preferred.

n

• Knowledge of beverage preparation processes.

n

• Strong customer service and teamwork skills.

n

• Level 2 UK Food Hygiene Certificate (or above) preferred.

n

• Strong communication and execution skills.

n

• Ability to work in a fast-paced hospitality environment.

n

• Must have the right to work in the UK.

n

n

…