Job Description
Job Title: Senior Claims Handler
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Location: Bristol (Hybrid – 3 days per week in the office)
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Salary: £38,00 – £45,000 DOE
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Benefits: Hybrid working, professional qualification support (CII), long-term progression opportunities
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About the Company:
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This is an opportunity to join a well-established and growing specialist insurer with a strong reputation across financial lines, construction, accident & health, and affinity products. Backed by a major international parent group, the business combines the stability and support of a global insurer with the close-knit culture of a smaller regional team. With excellent staff retention and ambitious growth plans over the next few years, the business offers genuine long-term career development within a collaborative environment.
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Role Summary:
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A growing insurer is looking to appoint a Senior Claims Handler to support a broad and varied claims portfolio across complex commercial lines. Working within a close-knit team, the role will combine hands-on claims handling with oversight of third-party administrators and key stakeholder management across the business. This position offers strong long-term progression potential, including the opportunity to help shape and eventually lead an in-house claims function as the business continues to expand.
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Key Responsibilities:
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• Manage a varied portfolio of complex claims across areas including Professional Indemnity, Accident & Health, and Construction All Risk, giving you exposure to diverse and technically challenging work
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• Oversee relationships with TPAs, panel firms, and service providers, allowing you to develop broader operational and stakeholder management experience
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• Handle referrals above delegated authority and contribute to resolution strategies on higher-value and more complex matters
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• Work closely with underwriters, actuaries, finance teams, and senior leadership, increasing your visibility across the wider business
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• Support claims process improvement initiatives and contribute to the future development of an in-house claims function
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• Produce clear reporting, reserve recommendations, and claims analysis to support business decision-making
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Requirements:
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• At least 5 years’ claims handling experience
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• Experience handling claims within one or more of the following areas: Professional Indemnity, Accident & Health, or Construction All Risk
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• Ability to work independently and manage a varied workload within a fast-paced environment
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• Strong communication and stakeholder management skills
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• Experience working with TPAs, brokers, panel firms, or outsourced claims providers would be advantageous
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• Comfortable balancing technical claims work with operational and administrative responsibilities where required
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