Head of CX Network Strategy & AI-Driven Service Design

Jackalope Digital LLC is seeking a communications-focused leader to define and execute strategy for multi-brand customer support across Wolt, Roo and DoorDash ecosystems. You will own demand planning, frontline service design, and workforce optimization, embedding into technology stacks and driving AI-enabled efficiency while maintaining exceptional CX.

The role requires deep strategic, financial, and stakeholder management skills, with a focus on scalable site strategy and cross-brand

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