First-Line IT Support Analyst — Quick, User-Focused Helpdesk

Dawsongroup is seeking a 1st Line Desktop Support Analyst to be based in Milton Keynes. The role is the first contact for incidents and service requests, helping colleagues return to work quickly with clear communication throughout each ticket.

You will support a range of business systems, diagnose common IT issues, and manage tickets through the Help Desk platform, while growing your technical experience in a supportive Group IT environment.

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