Healthcare Assistant (Zero Hour) Birmingham

Healthcare Assistant (Zero Hour) Birmingham

In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands‑on role in safeguarding both their physical and emotional well‑being.

Responsibilities will include:

• Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism
• Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations
• Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support
• Drive ambulances when required, ensuring safe, smooth and timely journeys
• Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care
• Respond calmly and effectively to emergencies, using your training and judgement to act in the patient’s best interests
• Follow safeguarding policies for both children and adults, always keeping safety and well‑being as the priority
• Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date
• Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service
• Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction

Birmingham Community Healthcare NHS foundation Trust

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