Contract Type: 12 Month Fixed Term Contract – Full time – 37.5hrs per week
Interviews for this role are expected to take place between 1st – 11th September.
We’re looking for a customer-focused specialist to provide expert support to customers across a range of housing and tenancy matters.
Location: Beeston, NG9 1LA
Salary Banding: 29,025 – 30,553
Contract Type: 12 Month Fixed Term Contract – Full time – 37.5hrs per week
Interviews for this role are expected to take place between 1st – 11th September.
We’re looking for a customer-focused specialist to provide expert support to customers across a range of housing and tenancy matters.
Working closely with local housing teams, you’ll manage inbound and outbound customer contact, resolve queries at first point of contact, support customers to sustain their tenancy, and identify risks such as safeguarding concerns and anti-social behaviour (ASB).
Key Responsibilities
- Handle customer enquiries across multiple channels.
- Resolve housing and tenancy queries, including Stage 1 complaints.
- Identify customer risks and refer for additional support where needed.
- Support customers to use online self-service options.
- Work with local housing teams to help achieve key performance targets.
- Maintain accurate records and case notes.
About You
You’ll have:
- Strong communication, listening and problem-solving skills.
- Experience working in a target-driven environment.
- Knowledge of housing management, tenancy policies and ASB legislation.
- The ability to make sound decisions and manage a varied workload.
- Good IT skills, including Microsoft Office.
- A commitment to delivering excellent customer service.
- Demonstrable customer service experience, preferably in a similar role or industry
Working Hours
Hours are typically between Monday-Friday, 8am-6pm on a shift basis
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